I had a chance to read a very interesting and helpful book “Crucial Conversations”. I found it beneficial to professional and personal life. I made a short summary of this practical book which might be helpful for others.
Crucial conversations are defined as discussions between two people where stakes are high, opinions vary and emotions run strong. There are day-to-day occurrences that affect everyone’s lives – in many cases, there are pivotal conversations whose results may be extremely significant.
This book will teach us how to handle and even master of crucial conversations and by doing so change our lives.